Effective communication skills are an essential ingredient for a conveyancer looking to navigate the multitude of sensitive stakeholders throughout the industry.
In the conveyancing workflow, and even extended to the practice itself, there are multiple stakeholders a conveyancer will need to communicate with, albeit indirectly at times.
Some stakeholders include clients, ELNOs, brokers, banks, digital tool technologies, the other legal practitioners.
There are many different communication strategies you should be equipped with to better engage with these stakeholders.
Different techniques will apply more to some stakeholders than others depending on the relationship and individual.
However, being versed in the following techniques can help you navigate the challenges of maintaining effective stakeholder communication:
1. Active Listening
Give your clients undivided attention, actively listen to their concerns, and address their questions promptly. This demonstrates your commitment to their needs and fosters a strong client-agent relationship.
According to Indeed, one of the most critical skills involved in effective communication is active listening. Developing this soft skill will help you build and maintain relationships, solve problems, improve processes and retain information, like instructions, procedures and expectations.
2. Clear and Timely Updates
Keep your clients informed about every stage of the transaction. Provide regular updates on property inspections, contract negotiations, and any relevant legal processes. Clear and timely communication helps build confidence and minimises uncertainties.
3. Transparent and Honest Approach
Be transparent with your clients about the intricacies of the deal, including potential risks and challenges. Honesty fosters trust and helps manage client expectations throughout the process.
Within the conveyancing process, being transparent at the beginning of the workflow, explaining what methods you use to conduct the conveyance, and what they should expect, can go a long way to preparing expectations and understanding.
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