Frequently Asked Questions

Here is a list of frequently asked to help you get started on your journey with triSearch.

Account

If you have forgotten your password, please click the ‘Forgot Password’ link and follow the prompts to reset it. If you have forgotten your username or simply cannot log in, please get in touch with your Account Manager or contact us here. We can reset your credentials.

Simply click the Start Searching link on any page of our website, fill in the form and we will be in touch to set you up. You can be begin Searching right away! All Accounts are free to open and hold, with no hidden or ongoing fees. Just pay for the Searches you order.

You will need to have Administrator permissions to manage users on the Account. You can add, delete and edit users by clicking on your Username > Edit Details > Users. If you need assistance with adding/removing users, please contact your Account Manager.

Billing

You have the option to set up weekly, fortnightly or monthly invoices with triSearch. We also have the option for Direct Debit where a credit card can added. An account with triSearch is free to open and hold. For specific prices of searches, visit our Pricing page.

Transparency is a big part of our strategy at triSearch. There are no hidden or ongoing fees associated with your account. Simply pay for what you order. All fees and costs are totalled and clearly presented before you order an search, so you know exactly what you’re paying for.

Integration

As a search provider, we use the term ‘integration’ to refer to connection of our search platform to the numerous online tools available in the legal profession, such as Practice Management Software and eConveyancing platforms. This integration streamlines the experience, taking a lot of the manual handling of re-keying data and saving files out of the equation.

Our list of Partnerships and constantly growing. We integrate with most leading Practice Management Systems (PMS). You can see the full list here. If there is a specific PMS you want to know about, please contact our team.

Yes, we offer a free integration into the PEXA platform and integration into Sympli. This allows you to create/access workspaces, invite attendees and view dashboards at a glance. Information can also be mapped from triSearch into the eSettlement platform. More information here.

Searches & Services

triSearch offers over 4,500 legal searches across a number of databases. Searches include Title, Property, Certificate, ASIC, AFSRA Bankruptcy and PPSR, to name a few. You can see our full listing here.

Yes, triSearch has a team on-hand to assist with manual services such as attending settlements on your behalf, stamping, lodging, registration, caveats and collecting documents. These services, and more, are available to all triSearch account holders. Get in touch with our staff to find out how to access these services.

triSearch offers an end-to-end eConveyancing solution. When you sign up with triSearch you get access to Verification of Idenity (VOI), Searching, eContracts, eSigning and Electronic Settlements. You can use of these tools as a workflow, or select the ones that best suit your business, and insert them into your own workflow.

Support

Yes, a part of our service we offer market-leading support to all our clients. When you sign up, you will have one direct point of contact for all your issues. We offer a 10-minute national response time when you request a call back within the platform. All clients have access to free and unlimited training, as well as ongoing tips and tricks for the platform.

Need more information?

My team and I absolutely love the triSearch interface. It’s easy to navigate and has saved us a bunch of time (and money) in our transactional matters.”

Ricky Raad, General Manager
Forward Legal

Ready to Start Searching?

Request a price review to ensure you’re getting the best price or open a free account today.