triSearch has recorded a ‘World Class’ internal Net Promoter Score (NPS) of 94 during a recent anonymous internal survey.
According to HubSpot, NPS is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend, or in this case, it can be used to understand employee satisfaction and happiness within the workplace.
It is a score which triSearch CEO, Taylah Allen, is grateful for and proud to lead such a positive work culture.
“Since I launched triSearch in 2018 with just myself, I’ve always envisioned building it on a foundation of a positive work environment,” Allen said.
“The results of the NPS are excellent. It’s what I was hoping for and it’s great to see how much our team is enjoying working together.
“The environment we’ve built here leads to better productivity, results and overall personal growth for each employee of triSearch.”
How do you calculate NPS?
Calculating NPS requires all participants to take a score key survey which contains questions requiring a numerical answer. This is typically done out of 0 to 10. Although in triSearch’s case, it was done out 0 to 5.
The scores typically show three categories of customers/employees, that is, detractors, passives and promoters.
For the overall score, you disregard the passive answers, subtract the percentage of detractor responses from the percentage of promotor responses to determine the overall NPS. This is scored between a range from -100 to 100.
Qualtrics defines a good score as anything above 0. With above 20 considered favourable; above 50 as excellent; and above 80 as world class.
In the anonymous score key survey, triSearch asked for responses in regards to the transparency of their KPIs, company-wide goals, if their ideas were valued, and a range of statements regarding the employee’s direct manager and the entire executive team, finally asking if employees would recommend triSearch as a place to work.
triSearch is committed to the continued development and growth of the overall work culture, with Allen saying she’s still aiming higher.
“I want to keep our culture growing and our procedures developing so we can reach that perfect score!”
For more triSearch and conveyancing industry news, subscribe to The Conveyancer Digest newsletter.
