SaaS technology company, triSearch, received a 95.75 per cent ‘Highly Recommended’ score at the 2022 Australian Achiever Awards recently.
Entering in the ‘Information & Communications Technology Services’ category, the achievement marked triSearch as the only conveyancing and property industry-related business to receive a ‘Highly Recommended’ result or better on the east coast of Australia.
The awards saw judges complete phone surveys with elected stakeholders of triSearch on May 6, 2022, with the intention to reveal whether the business is healthy, worthy of praise and increased customer support.
Judges surveyed four clients and one supplier with focus on eight key criteria, scoring each separately.
The criteria and scores include; Time Related Service, phone calls/appointments/delivery, score 90.77 per cent; Client Needs , is the customer getting/given what they want, score 97.50 per cent; Care and Attention, all dealings handled with expected care, score 96 per cent; Value, does customer satisfaction outweigh the cost, score 100 per cent, Attitude, politeness/friendliness/handling problems, score 97.27 per cent; Communication, clarity/courtesy, score 92.73 per cent; Referral, word of mouth recommendation, score 95.83 per cent; and Overall Perception, consistency/standard of work/presentation, score 96.92 per cent.
triSearch CEO, Taylah Allen, said the Highly Recommended score is a true indication of the pride and effort the entire company has to customer service.
“The client comes first. We understand that and we prioritise that. Our support team, business development managers and account managers all approach stakeholders with the same goals,” Allen said.
“We want to help Australian conveyancing firms succeed and the industry to prosper. We enter every interaction with the same care and devotion and receiving such high praise from our clients and supplier with this award result is a testament to the entire team.”
Highly recommended based on client feedback
triSearch was provided with anonymous statements judges received as part of the award package.
One client said: “It has been a seamless transition from our previous company. The communication and support from triSearch has been really good. The team are friendly and are easy to talk with. They have been great.”
Another added: “The customer service triSearch provides is outstanding. Any issues are sorted quickly. They are the best provider in all my years of conveyancing, the best we have ever used. Even the CEO calls me to follow up to see how we are going. I believe this shows that we have built the relationship to a high standard.”
The Australian Achiever Awards celebrated its 25th anniversary this year and pledged to continue being an independent, unbiased award system based on assessment ratings from a business’ own customers.
A complete list of all Australian Achiever Award Recipients is now available.