Service & Support

We have invested in our service and support teams to ensure every experience with triSearch is a great one.

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ALL-IN-ONE SUPPORT

One Support Team for Software + Search

We are constantly updating and innovating our Support to ensure our clients stay delighted. Our all-in-one support means that all your enquiries, whether it’s search or software related, will be resolved through one support team.

This includes:

  • Installing and setting up the triConvey Software
  • Training for all staff
  • Creating your triSearch account
  • Answering any Search platform or Software queries

National HelpDesk 

When you sign up, you will have one direct point of contact for any questions that may arise. For all technical queries, you have unlimited access to our HelpDesk.

Our support staff are open from 8:30am-5:00pm AEDT. The best way to reach them is by ‘requesting a call back’ through the platform. This allows you to log your enquiry and it is automatically sent to the right person for answering. You will receive a call back in 10 minutes or less.

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Support from a Proactive Certificate Chasing team

A part of the triSearch service is access to a proactive chasing team for all of your council certificates. On average, our team gets your certificates back 30% faster than other providers with our team chasing councils, so you don’t have to. 

Complete visibility of outstanding certificates

You also have access to the Waiting Certificates dashboard that shows the status of all of your outstanding certificates through progress bars. This simple dashboard also gives you the ability to have your certificates chased for anything you need back urgently. It’s easily accessible through the triSearch home screen. 

Ready to get started with triSearch?

Here are some of the key indicators our service staff are measured on at triSearch

30s Answer Time

Our helpdesk team has a KPI to answer every phone call within 30 seconds.

Free Training

Free and unlimited training for all your staff, whenever you require it.

All day Support

Our helpdesk is open Mon-Fri from 8:30am-5:00pm AEDT, for your technical enquiries.

One Point of Contact

From the day you signup, you'll be dealing with one person that knows your business.

Live Consultants

No robots or offshore call-centres. Always speak to a live consultant, based here in Australia.

10 Min Response Time

When you 'Request a call back' through the platform, we'll be with you in 10 minutes or less.