launching July 1 2025
Client Onboarding & VOI
triSearch is pleased to introduce a new way to onboard your customers, that supports your AML/CTF obligations. Launching July 1, 2025, this new solution bundles your required due diligence to kick start your matter with ease.
Onboarding through triSearch
More than just VOI
Every essential onboarding document is bundled into one order. You can select or deselect the required Searches all for a single fixed price.
Once ordered, your client will be prompted via email to complete any actions from their end, such as the VOI or CAF. Once submitted, you receive a single, consolidated file ready to review, action, and store as a record of compliance.
Your onboarding process sets the tone for your client’s entire experience. With triSearch’s Onboarding & VOI solution, you can deliver a seamless, digital journey that fulfils compliance obligations and delights your clients.
Included in the Bundle
Each order is built on triSearch’s triVOI solution, which is the foundation of your clients onboarding with your firm. Here are the all the inclusions when you start the Onboarding process, all included for a single fixed price.
Coming soon to further support your AML/CTF obligations are:
- Risk rating, Fund-sourcing tools and address verification
- Risk monitoring and reporting tools
- Consulting Services
triVOI is a Verification of Identity tool to verify your client’s identity easily and securely from any location. Learn more about our triVOI product here.
Digitally sent and signed via the Client Portal, giving you authority to act – no printing or chasing required.
Automatically included for NSW purchases, pre-filled where possible to streamline compliance with Revenue NSW.
Included in this onboarding package to help you meet AML/CTF obligations without added admin.
Seamless Integration with triConvey
All Searches ordered via the Client Onboarding & VOI bundle seamlessly integrate with your matter in triConvey, mapping data to and from your Search.
All actions, streamlined
A key part of the new Onboarding experience is how it simplifies and centralises client tasks. Instead of managing actions across multiple email threads or phone calls, your clients are guided through a clear and structured task list – prompted when action is needed and automatically updated as they progress.
Your company branding is also present throughout so the client journey is consistent end to end. This feature is complimentary to triSearch & triConvey users.
Onboarding Features
The triSearch Onboarding & VOI solution has a host of features of benefits for both you and your client.
Secure gateway for onboarding
Multi-factor authentication ensures your clients’ data is always protected.
Streamlined experience for clients
No printing, scanning or emailing – you and your clients complete everything digitally in just a few steps.
One platform, one package
Order and manage all your onboarding documents in one place, reducing administration and saving time.
Supports AML/CTF obligations
Each order helps you meet compliance requirements and provides a clear audit trail.
Faster matter kick-off
With everything returned as a single package, you're ready to start the matter sooner.
Custom branded experience
Upload your firm’s logo so it appears within the user interface, reinforcing brand identity.
Covering your AML/CTF obligations
While we wait for the legislation to be finalised, triSearch is working to ensure you’re supported and have the solution and information you need. This Onboarding Solution is the first step in our product-offering. Our team will continuing building tools to assist you in your navigation of Tranche 2 reforms.
The Australian Conveyancer has set up a dedicated channel for updates on Tranche 2 and AML/CTF obligations.
