The triSearch Business Model: Platform, Price, Service – triSearch
Written by triSearch

The triSearch Business Model: Platform, Price, Service

triSearch was started over two years ago to fill a gap in the market for law firms needing to conduct their due diligence at a lower cost, without compromising on the platform or service aspect of their searching.
While the need for low-cost searching has been amplified in recent months due to COVID, the triSearch business model has been proven since inception.
In this article, we go through exactly what that model comprises of and the aspects that lawyers find valuable.
Platform
By leveraging market-leading technology rather than building it in-house, we have removed the costs involved in development and maintenance of a platform, allowing us to offer the best technology without the price tag. The platform intuitively guides lawyers through a matter with several tools to save time and reduce the risk of clerical errors.  The web-based platform means firms can operate from anywhere, whether it be at home or another location.
triSearch have always encouraged businesses to embrace technology, but now more than ever. Tools like Verification of Identity, Electronic signing and contract compiling, all available through triSearch, help lawyers continue ‘business as usual’ during these times. Performing job functions remotely is a key factor that contributes to a business’s success.
Price
We pride ourselves on being competitively priced. We operate with a price-beat guarantee model meaning we will beat any search prices you’re currently paying through a competitor. This price point is possible by using creative solutions to keep our overheads down.
We believe in working smarter not harder so by providing innovative solutions such as the ‘request call back’ feature whereby you can log an enquiry and the support staff will come back to you within 10 minutes. Rather than having support teams on standby, we’re able to effectively manage our time, ultimately keeping costs and fees down.
Transparency is a big part of the price model as well. There’s no hidden or ongoing fees and all accounts are free to set up. The price quoted on screen is the price you’ll pay for your searches. This transparency has always been a feature of triSearch as we realised early on that building trust with clients is the most important thing you can do to grow a business.
Service
When it comes to Service, triSearch have invested time and resources to ensure clients are ever left unattended or waiting long. We know how important service is within the industry. You wouldn’t leave your clients concerns unanswered and we wouldn’t expect you to settle for anything less from your technology providers. We have built-in processes to ensure we’re checking in with clients on a regularly basis – not to upsell but to make sure they’re comfortable with the platform. We’re proud to be able to support clients with dedicated account managers and 12hr a day tech support teams. You’ll always be speaking to a live consultant based in NSW, VIC or QLD and are offered free and unlimited training for you or your staff at a convenient time.
triSearch was built to support the legal professionals now and in the future. Like any business, without clients, you can’t operate. They are at the forefront of everything we do. So much so that this mantra has been built into our core values as ‘we care about the success of our clients’.
If you are interested in finding out more about the triSearch story, or would like to see the platform & Prices, you can get in touch or request a price list.

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