Personalised Service

We have invested in our service and support teams to ensure every experience with triSearch is a great one.

The triSearch Service promise

Early on we discovered how important customer support is within this industry. That is why we have invested heavily in ensuring our Service is market-leading.

We have placed a number of KPI’s on our customer support team to ensure all enquiries are responded to and resolved in a timely manner.

We are constantly updating and innovating our service offerings to make sure our clients stay delighted.

HelpDesk & Support

When you sign up, you will have one direct point of contact for any questions that may arise. For all technical queries, you have unlimited access to our HelpDesk.

Our support staff are open from 7am-7pm AEDT. The best way to reach them is by ‘requesting a call back’ through the platform. This allows you to log your enquiry and it is automatically sent to the right person for answering. You will receive a call back in 10 minutes or less.

Proactive Certificate Chasing team

A part of the triSearch service is access to a proactive chasing team for all of your council certificates. On average, our team gets your certificates back 30% faster than other providers with our team chasing councils, so you don’t have to. 

Complete visibility of outstanding certificates

You also have access to the Waiting Certificates dashboard that shows the status of all of your outstanding certificates through progress bars. This simple dashboard also gives you the ability to have your certificates chased for anything you need back urgently. It’s easily accessible through the triSearch home screen. 

Here are some of the key indicators our service staff are measured on at triSearch

30s Answer Time

Our helpdesk team has a KPI to answer every phone call within 30 seconds.

Free Training

Free and unlimited training for all your staff, whenever you require it.

12 Hour Support

Our helpdesk is open Mon-Fri from 7am to 7pm, for your technical enquiries.

One Point of Contact

From the day you signup, you'll be dealing with one person that knows your business.

Live Consultants

No robots or offshore call-centres. Always speak to a live consultant, based here in Australia.

10 Min Response Time

When you 'Request a call back' through the platform, we'll be with you in 10 minutes or less.

30s Answer Time

Our helpdesk team has a KPI to answer every phone call within 30 seconds.

Free Training

Free and unlimited training for all your staff, whenever you require it.

12 Hour Support

Our helpdesk is open Mon-Fri from 7am to 7pm, for your technical enquiries.

One Point of Contact

From the day you signup, you'll be dealing with one person that knows your business.

Live Consultants

No robots or offshore call-centres. Always speak to a live consultant, based here in Australia.

10 Min Response Time

When you 'Request a call back' through the platform, we'll be with you in 10 minutes or less.

Testimonials