We have invested in our service and support teams to ensure every experience with triSearch is a great one.
The triSearch Service promise
Early on we discovered how important customer support is within this industry. That is why we have invested heavily in ensuring our Service is market-leading.
We have placed a number of KPI’s on our customer support team to ensure all enquiries are responded to and resolved in a timely manner.
We are constantly updating and innovating our service offerings to make sure our clients stay delighted.
HelpDesk & Support
When you sign up, you will have one direct point of contact for any questions that may arise. For all technical queries, you have unlimited access to our HelpDesk.
Our support staff are open from 7am-7pm AEDT. The best way to reach them is by ‘requesting a call back’ through the platform. This allows you to log your enquiry and it is automatically sent to the right person for answering. You will receive a call back in 10 minutes or less.
Proactive Certificate Chasing team
A part of the triSearch service is access to a proactive chasing team for all of your council certificates. On average, our team gets your certificates back 30% faster than other providers with our team chasing councils, so you don’t have to.
Complete visibility of outstanding certificates
You also have access to the Waiting Certificates dashboard that shows the status of all of your outstanding certificates through progress bars. This simple dashboard also gives you the ability to have your certificates chased for anything you need back urgently. It’s easily accessible through the triSearch home screen.